Privacy Policy
Effective Date: May 23rd, 2025

Lily’s Cleaning Service (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our residential and commercial cleaning services, visit our website, or communicate with us—including via SMS.

1. Information We Collect
We may collect the following types of personal information:
● Contact Information: Name, phone number, email address, and mailing address.
● Service Details: Information related to your residential or commercial cleaning needs.
● Scheduling Information: Appointment dates, ETA, and service logistics.
● Payment Information: Billing information and payment methods.
● Communications: Messages sent via SMS, email, or other channels.
● Website Usage: Data such as your IP address, browser type, and interactions with our website.

2. How We Use Your Information
We use your information to:
● Schedule and manage appointments and services.
● Send SMS notifications for ETA, schedule changes, and service confirmations.
● Respond to inquiries and provide customer support.
● Process billing and payments.
● Improve service quality and website functionality.
● Comply with legal or regulatory obligations.

3. SMS Terms and Conditions
By providing your mobile number, you consent to receive SMS messages from Lily’s Cleaning Service regarding:
● Appointment reminders and confirmations
● Estimated time of arrival (ETA)
● Schedule updates and rescheduling
● Service-related communication
Message frequency may vary. Standard message and data rates may apply. To stop receiving messages, reply STOP at any time. For assistance, reply HELP. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information
We do not sell your personal information. We may share your data only with:
● Authorized staff or contractors who need it to provide services.
● Payment processors to facilitate billing transactions.
● Regulatory authorities if required by law.
All third parties are required to protect your information in accordance with our privacy standards.

5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.

6. Your Rights and Choices
You have the right to:
● Access or correct your personal information
● Opt out of non-essential communications
● Request deletion of your data, where legally applicable
To exercise your rights, please contact us using the information below.

7. Changes to This Privacy Policy
We may update this policy periodically. Material changes will be communicated via email, SMS, or on our website.

8. Contact Us
If you have questions about this policy or our data practices, contact us at:

Lily’s Cleaning Service
Email: lilycleaningservice3@gmail.com
Phone: (267) 456-6876
Website: lilyhousecleaningservice.com